How can I collect Chrome logs for support

In some support cases we might ask you to send us browser logs so we can see what is happening on your machine. Follow these steps to export the logs as a file and send it to us:

  1. Open the Chrome Developer Tools

  2. Click on the Settings icon to adjust what is logged and make sure the following options are checked:

  3. Click through the steps to reproduce the problem then switch to the “Console” tab in the Developer Tools and right click somewhere in the log. Make sure that the Filter is set to “All levels”, then select the Save As… option and save the file somewhere on your disk.

  4. Compress the log as a zip file using the tool of your choice, then send it to us.